1. Return Eligibility

Due to the perishable nature of fresh vegetables and fruits, returns are accepted only under the following conditions:

• Product was damaged, spoiled, or rotten when delivered
• Product is different from what you ordered
• Product was missing from your order
• Product was underweight by more than 10%
• Issue reported within 24 hours of delivery

2. Non-Returnable Items

The following are not eligible for return or refund:

3. How to Request a Return or Refund

Follow these simple steps:

Alternatively, call us at 7003965387 or email support.vega2z@gmail.com with:

• Your order number
• Description of the issue
• Photo of the affected product (if possible)

4. Refund Options

Once your claim is approved, you can choose from:

• Full Refund — money returned to original payment method (prepaid orders) or bank/UPI (COD orders)
• VegA2Z Wallet Credit — instant credit usable on your next order (usually with a small bonus)
• Replacement — we'll resend the same product on your next delivery slot (subject to availability)

5. Refund Timeline

Refund processing time depends on your chosen method:

• VegA2Z Wallet: Instant
• UPI / Net Banking: 3-5 business days
• Debit / Credit Card: 5-7 business days
• Cash on Delivery (bank transfer): 5-7 business days

You will receive a confirmation email/SMS once the refund is initiated.

6. Order Cancellation Refunds

If you cancel a prepaid order before it ships:

• Full refund is issued to your original payment method.
• Processing time is 5-7 business days.
• No cancellation fee is charged.

Once an order is out for delivery, it can no longer be cancelled. Please refer to the delivery partner's process for refusing delivery at your door.

7. Quality Guarantee

We stand by the freshness and quality of every product we deliver. If you're ever unhappy with the quality of a delivered item, contact us — we'll make it right with either a refund, a replacement, or wallet credit. Your trust is our priority.

8. Fraud Prevention

To protect our service and keep prices fair for everyone, we monitor for patterns of abuse. Accounts with repeated or suspicious refund claims may be subject to review. We reserve the right to deny refunds in cases of clear misuse.

9. Contact Us

Still have questions? We're happy to help!